Privacy policy

We are committed to safeguarding the privacy of our website visitors, this policy sets out how we will treat your personal information. 
 

(1) What information do we collect?

We may collect, store and use the following kinds of personal data: (a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views; (b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and (c) any other information that you choose to send to us.
 

(2) Cookies
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
 

(3) Personal data

Under the EU’s General Data Protection Regulation (GDPR), personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Stoppies Motorcycles, will collect and use your personal data.

Why does Stoppies need to collect and store personal data?

In order for us to provide you with a service, we need to collect personal data to enable us to effectively supply you with products and information.In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Stoppies share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Stoppies in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Stoppies procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Stoppies use the personal data it collects about me?

Stoppies will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Stoppies is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Stoppies contact me?

Our aim is not to be intrusive. We will only ever contact you direct if asked to do so via the use of contact form on the website this will be via your preferred choice of contact and you are eligible to revoke your data at any given time by contacting us direct and asking.

Finance privacy

Throughout the process of administering services for you, we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any service you request. This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.

Can I find out the personal data that the organisation holds about me?

At your request, Stoppies can confirm what information we hold about you and how it is processed. If Stoppies does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data.

• Contact details of the Data Protection Officer.

• The purpose of the processing as well as the legal basis Stoppies for processing.

• If the processing is based on the legitimate interests of  or a third party, information about those interests.

• The categories of personal data collected, stored and processed.

• Recipient(s) or categories of recipients that the data is/will be disclosed to.

• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

• How long the data will be stored.

• Details of your rights to correct, erase, restrict or object to such processing.

• Information about your right to withdraw consent at any time.

• How to lodge a complaint with the supervisory authority.

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

• The source of personal data if it was not collected directly from you.

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Complaints

If you wish to register a complaint, please contact us in writing at stoppies@btconnect.com or by post at 307 Croydon Rd Wallington SM67LB. You can also contact us via phone on 0208 669 0666. If you would like to know how we handle our complaints, please ask for a copy of our complaints handling process where we are only happy to assist you with your enquiry. If you cannot resolve a complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

What forms of ID will I need to provide in order to access this?

Stoppies accepts the following forms of ID when information on your personal data is requested:

EU Passport, EU driving licence with photo, birth certificate, UK utility bill (from last 3 months), etc.

Thank you for taking the time to read this notice. If you have any questions please contact Stoppies on 0208 669 0666 or alternatively email stoppies@btconnect.com

Returns shipping Policy on parts and accessories

You must contact us within 14 days of the order delivery to declare a return; any unwanted items must be returned within 14 days of notifying us. Please get in touch with our customer service team for instructions. We must receive all returns within 28 days of the delivery date to be eligible for a refund.